Privacy Policy

1. Information We Collect

At Okralink, we collect information to provide better services to our farmers, buyers, and partners. The types of information we collect include:

• Personal Information: Name, email address, phone number, physical address, and identification documents when you register as a farmer or buyer.
• Farm Data: Information about your farm location, crop types, production volumes, and farming practices.
• Transaction Information: Details about purchases, sales, deliveries, and payments made through our platform.
• Technical Information: IP address, browser type, device information, and how you interact with our website and services.
• Communication Data: Records of your inquiries, support requests, and feedback you provide to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To connect farmers with buyers and facilitate market access.
• To process transactions and manage deliveries through our tuktuk services.
• To provide training programs and agricultural advisory services.
• To communicate with you about orders, programs, and important updates.
• To improve our services, develop new features, and analyze usage patterns.
• To comply with legal obligations and prevent fraudulent activities.

3. Information Sharing & Disclosure

We may share your information in the following circumstances:

• With Your Consent: We will share information when you give us explicit permission.
• With Service Providers: We work with trusted partners who assist with payment processing, delivery logistics, and data analytics. These partners are contractually obligated to protect your information.
• For Legal Reasons: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

When you use Okralink Market as a buyer, your information (name, location, order details) may be shared with the farmer or seller to fulfill your order. This is necessary to complete your transaction.

4. Data Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website.
• Secure storage systems with access controls.
• Regular security assessments and vulnerability testing.
• Staff training on data protection and privacy practices.

While we strive to protect your information, no transmission over the internet is 100% secure. We encourage you to take precautions to protect your personal data, such as using strong passwords and keeping your login credentials confidential.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Objection: Object to the processing of your information for specific purposes.
• Data Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us at privacy@okralink.com. We will respond to your request within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information.
• Understand how you use our website to improve functionality.
• Analyze traffic patterns and website performance.

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website. We do not use cookies to track you across third-party websites.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Okralink operates primarily in Uganda. If you are accessing our services from outside Uganda, please be aware that your information may be transferred to, stored, and processed in Uganda, where our servers are located. By using our services, you consent to this transfer.

9. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.